Quartz Kitchen Ltd are a kitchen worktop broker, we provide customers with the most competitive quotes available and will introduce the relevant parties at the point the customer agrees to proceed with the quote.

The contract exists between the customer and fabricator.

Templating Checklist Terms and Conditions

We require 48 Hours’ notice if you would like to cancel or re-arrange your agreed date for templating or fitting. There will be a charge of £200 if you give us less than 48 Hours’ notice.

1. 1-  We need 2 to 3 working days’ notice to book a template, please do not book a template if the kitchen installer has not agreed that they will be finished. The base unit and its end panels along with decorative fillers need to be fitted. Extractor fan and wall unit needs to be in place, if we are taking measurements for a Splashback. If you have wall units that “sit” on the worktop, please ensure they are fitted to allow sufficient tolerance (+3-4mm) for the worktops to slide in underneath them (or make arrangements for them to be simply removed/refitted flush once the worktops have been installed). Our fitters can assist but will not be taking any responsibility as we are purely there to template your worktops. This may also incur an extra charge for any overtime spent in delaying our work.
2. 2-  It is a must that you or a responsible person such as a project manager MUST BE ONSITE during the whole survey to discuss details and confirm requirements with the surveyor, including but not limited to; joints position (unless restricted), cut-out positions, tap holes, overhangs, up-stands, window sills and pipe boxes. If there are any additional issues, please advise the templator at this stage, as a return visit is expensive and chargeable.
3. 3-  All sinks, taps, hobs and any other appliances that will require cut-outs in the new worktops should be on-site, but not necessarily fitted or connected – our templator will want to take away the paper templates provided in their packaging. The templator will advise on any adjustments that will need to be in place, by the client, before fitting can commence. If you are replacing worktops and wish to re-use your existing sink and hob or any other fitted appliances, it is your responsibility to check with your builder/plumber that they can be easily removed/re-fitted without any damage unless dismantling, disposal or a reconnect service is ordered through us. Equally, if you are purchasing a new sink/hob, it is your responsibility to ensure that the depth of the worktop is compatible with this appliance. It may be possible to fabricate a chopping board if there is any leftover over material. There is a charge of £100 per chopping board if requested on the templating date or before the slab has been cut. After we cannot guarantee the slab will be available and if available there will be a charge of £200 per chopping board.
4. 4-  Walls need to be plastered and squared but do not necessarily have to be tiled. Please advise the templator what you are intending to put on the walls. Obviously, if your walls are not straight or flat this may affect the fitting of any upstands and splashbacks. (See point 7 below for additional information on sealing to other surfaces).
5. 5-  If you want us to cut-out socket holes in splashbacks or worktop(s), please advise the surveyor accordingly. Electric points should be fixed or marked at the height you want them. (We recommend allowing a minimum gap of 150mm from the base unit to the electric socket on 30mm worktops).
6. 6-  Our worktops are heavy – please advise our templator of any access, parking or other restrictions to the property and whether you can supply the fitters with temporary parking permits on fitting day. If the room is up/downstairs the templator may wish to measure the route to ensure there are no access issues on the day, please allow the templator to visit all required areas. For Health and Safety reasons our installers can not remove their shoes or cover them.

Fitting Checklist Terms and Conditions

1. Upon Fitting/ Installation: base units and any breakfast bars/islands must be ready, level and securely fitted. If your cupboards are not level to begin with your worktops will not be level either.
2. Any existing worktops – temporary or old – and any old tiling needs to have been removed. All sinks, taps, hobs and any other appliances should be on site. If you are planning to re-use your existing sink and hob or any other fitted appliances it is your responsibility to check with your own builder/plumber that they can be easily removed and re-fitted without any damage & they're ready for installation on fitting day.

3. Our fitters do not undertake plumbing or electrical works and are not certified for this type of work. Please call the office before work commences if you need assistance.
4. Please make sure all the doors below the worktop are removed and drawers have been removed and cupboards are empty – the fitters will need to fix the tops from inside the cupboards. This will also ensure there can be no damage to these items during installation.

5. IMPORTANT: Your base carcass units must be fit-for-purpose and strong enough to support the worktops. Some flat-pack kitchen units are only designed to hold Formica or composite worktops so supporting batons along the back wall and between large span may therefore be required, especially over and/or behind appliances - dishwashers, washing machines, tumble driers, sinks, hobs and any other weak points. This would be exactly the same advice for any solid worktops.

6. Our templator will have advised you of any strengthening work necessary but if he could not see behind your existing cupboards or appliances you must ask your builder to check this.
7. It is an industry-standard that worktop fitters only fit worktops. They do not seal to other surfaces. It is the responsibility of your decorator to finish behind upstands/Splashback/etc... with caulk or filler to your preference. Please ask the fitters if you have any questions or would like to have them seal to other surfaces as part of the fit (a charge maybe payable for this).

8. A complete inspection will be carried out ahead of installation and photographs taken by the installers, then on completion another set of photographs will be taken to ensure no damage has happened as a result of the worktop installation.
9. A sign off form will be produced that will need to be signed stating that you agree that the worktop has been fitted to standard. You can add any comments to the sign off form. A copy of this will be emailed to you once the installer has returned to our offices along with your final proforma invoice once you have paid your final payment.

10. Finally, the fitters are required to collect your final payment on the day of the fitting.